Returns on items purchased directly from Wood Thumb's online shop are eligible for returns within 30 days from the date of shipment. Returned items must be in new condition with no signs of use. Please include a copy of your invoice or order confirmation with return or exchange written on it. (Exchanges are accepted for equal or lesser value of original purchase). Any inquiries regarding an exchange, please contact firstname.lastname@example.org.
Please contact us for a return address label for a product to be exchanged or refunded. Wood Thumb is unable to reimburse shipping costs without return address label directly from us.
Once received, your new exchange will ship with in 2-3 weeks or you will be issued a refund including a confirmation email of the cancellation of your order.
please send items to:
354 5th St
San Francisco, CA 94107